Tag: "customer service"
Pending Business: Where the Customer is Still King
By Steve Lapa
Lapcom Communications Corp
President
PALM BEACH GARDENS, Fla. — Have you noticed the improvement in customer service at Apple?
Apple was quick to answer my call to customer service. After hearing my problem, they set me up with an authorized service center to fix my “vintage” laptop at a reasonable cost. They were honest enough to save me a trip to the genius bar at the Apple store, only to waste my time as they no longer stock the parts for my vintage laptop.
