Sales

Pending Business: It Should Be Easy

By Steve Lapa
Lapcom Communications Corp
President

 

PALM BEACH GARDENS, Fla. — How easy is it to do business with you?

I’m betting it’s more difficult than you think. Most professional sellers rarely “eat their own dog food,” as in be the advertiser at your talk radio station.

Try this exercise. Be the client trying to make an advertising inquiry. Is the experience of going through the switchboard at your station friendly or is it the typical “if you know your party’s extension….”? Is it a confidence builder or killer as you go undercover and try to navigate becoming an advertiser?

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Sales

Pending Business: Happy Mother’s Day

By Steve Lapa
Lapcom Communications Corp
President

 

PALM BEACH GARDENS, Fla. — Let me be the first to predict this year will be one of the biggest Mother’s Day sales cycles on record. Call me crazy, but everything on my broadcast sales radar is pointing in the right direction and the wind should be at your back. See if this fits your profile:

  • Inventory is tightening.
  • Mandatory mask mandates are declining at restaurants and retail.
  • Your 2022 sales are ahead of 2021.
  • Your on-air talent lineup is the best you’ve had in a while.
  • You are totally on board with digital and social media.
  • Mother’s Day packages are locked and loaded.
  • Prospects are prioritized.
  • Everyone loves and honors Mom.

Yes? No? Maybe?

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Front Page News Industry News

Monday, February 21, 2022

Monday Memo: BOOM! Political battle lines are drawn, and every day’s news gives both sides fresh fodder to bludgeon the other. “But to what end?” consultant Holland Cooke asks. In this week’s column, he makes the case that “predictability works against Time Spent Listening,” and recommends “how to better exploit headlines we too often squander as arguments.” Read more here.

 

Pending Business: Five Basics for Better Sales. Radio sales pro Steve Lapa writes in today’s column about what he calls five sales basics that all sellers should remember. “Chances are your time in front of your advertisers is limited. Although your goals may be clearly mapped out, the sales process has changed, and in-person calls are more limited. Email, links and web-based pitches are a critical component of the current sales environment. You may be a sales wizard, but in this COVID-adjusted world what happens before and right after you hit the send button is more important than ever.” Read his column here.

 

Talk Hosts on the Agenda at CPAC 2022. The American Conservative Union’s four-day CPAC 2022 takes place in Orlando this week from Thursday through Sunday and will feature a number of high-profile talk radio hosts on panels and in presentations. WMAL-FM, Washington morning host Larry O’Connor and Salem Radio Network’s Charlie Kirk will appear on the panel “War: A Tribute to Andrew Breitbart,” WREC-AM, Memphis morning host Ben Ferguson will interview former HUD Secretary Dr. Ben Carson. Premiere Networks personality Glenn Beck keynotes Friday’s Ronald Reagan Dinner. Westwood One syndicated host Mark Levin hosts “A Conversation with Mark Levin and Julie Strauss Levin.” Starnes Media Group syndicated host Todd Starnes and SRN’s Sebastian Gorka appear on the panel “Fire Fauci”; KTTH, Seattle host Jason Rantz appears on the “Government is Dangerous to Your Health” panel; and SRN’s Larry Elder sits on the “Biden’s Breadline” panel.

 

Report: SXM Media Top Podcast Publisher by Reach. According to data from Edison Research’s Podcast Consumer Tracking Report for the fourth quarter of 2021, SiriusXM Media is the top podcast publisher by reach. Edison says, “This ranker measures reach as a percentage of the weekly podcasting audience. Rankings are compiled by measuring the total unduplicated reach of all the shows represented by a given network.” Rounding out the top five are: 2) Spotify, 3) iHeartRadio, 4) NPR, and 5) The New York Times.  Edison Research SVP Tom Webster says, “We are pleased to be able to introduce the podcast industry’s first all-inclusive ranker of producers. We’ve tracked this space for 10 quarters with thousands of listeners, and the data we see has been incredibly stable over that period of time.”

 

TALKERS News Notes. Chicago media writer Robert Feder reports that WGN-AM morning drive host Bob Sirott is serving as the host of a series to air on the regional Marquee Sports Network featuring him interviewing Chicago Cubs legends Ernie Banks, Glenn Beckert, Randy Hundley, Ron Santo and others. The conversations were videotaped in 2010 and 2011, but never aired. Sirott says, “It’s a special thrill to anchor what will be a permanent record of these Wrigley favorites for generations of Cubs fans to enjoy.”…..Writer and musician Dessa continues her exploration of human behavior, instincts, and culture in season two of her podcast, “Deeply Human.” The podcast is a collaboration between BBC World Service, iHeartMedia and American Public Media that investigates our tendencies to create social hierarchies and to use intoxicants; Dessa speaks to experts on monogamy, accents, and the dark forces at play in the way we perceive and pursue beauty. In season two, she speaks to psychologists, animal behaviorists, mathematicians, historians, and one legendary DJ.

 

Ukraine Tensions, COVID-19, Inflation/Oil Prices, Arbery Hate Crime Trial, Winter Weather, British Royalty, and the Beijing Olympics Among Top News/Talk stories Over the Weekend. The ongoing diplomatic tensions between Russia and the West over the former’s military buildup at the Ukraine border; the falling COVID-19 cases in the U.S., battles over mandates, and the Canadian truckers’ Ottawa protests; soaring consumer retail and gasoline prices; the federal hate crime trial of Travis and Gregory McMichael and William Bryan in the death of Ahmaud Arbery; the bitter cold affecting much of the northern U.S. this week; Queen Elizabeth II’s Platinum Jubilee, her contracting COVID-19, and the fallout from Prince Andrew’s settlement with alleged Jeffrey Epstein sex trafficking victim Virginia Guiffre; and the Beijing Winter Olympics were some of the most-talked-about stories on news/talk radio over the weekend, according to ongoing research from TALKERS magazine.

Sales

Pending Business: Comfortably Numb

By Steve Lapa
Lapcom Communications Corp
President

 

PALM BEACH GARDENS, Fla. — Thank you, Pink Floyd. Perfect description of the proposals I’ve seen that never show a “Why Buy?”

Go ahead and check your last proposal. How did you answer the Why Buy question? Chances are you either omitted the concept completely or channeled Captain Obvious. When it comes to fundamentals, gone is not forgotten.

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Sales

Pending Business: The Early Renewal Seagull

By Steve Lapa
Lapcom Communications Corp
President

 

PALM BEACH GARDENS, Fla. — Don’t do it! Whatever you do, don’t sell like a seagull.

During the course of the past year, especially during pandemic impacted inventory cycles, every kind of sales approach you can imagine was and still is in play. The most creative techniques seem to be coming from inventory challenged businesses, like real estate. The real estate sales world has spawned reality-style TV shows that are now featured on Netflix. Do we really pay to watch a show about sellers?

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Sales

Pending Business: A New Year’s Lesson

By Steve Lapa
Lapcom Communications Corp
President

 

PALM BEACH GARDENS, Fla. — I particularly enjoy this time of year because it’s when I usually reconnect with former associates all around the country. Sellers, managers, and on-air talent from South Florida to San Francisco who share the bond of having worked through one of the most challenging years in broadcast history checked-in with me. Those calls, texts and emails always include one “wow” moment that serves as a life lesson for all of us. Here’s one in particular that can serve as a motivator for all heading into the New Year.

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