Industry News

HUGE SUCCESS: UN World Radio Day 2024 Achieves a Record Level of Participation

im

The 13th annual edition of World Radio Day (WRD) celebrated this past February 13 saw a record number of UNESCO Member States joining in the celebrations, with over 150 countries taking part. Particularly of note was the spread of commemorations throughout geographical regions. According to the WRD Secretariat, many broadcasters and radio stations worldwide aired special programs or news segments, and authorities in different countries organized or participated in events, highlighting the continued relevance and importance of radio. As part of WRD this year, UNESCO led an initiative partnering with 14 regional and international broadcasting organizations, urging car manufacturers to keep terrestrial radio receivers in vehicles to preserve information as a public good. (https://www.unesco.org/en/days/world-radio/broadcasters-call). The call was highly successful and broadly taken onboard by international opinion leaders. Engagements, reach and impressions on social media platforms were also huge, with millions of individual and institutional posts attesting to the importance of radio. Authorities at UNESCO tell TALKERS, “From the sheer number of observances of World Radio Day, it is clear it is a major UN day celebrated globally.” TALKERS publisher Michael Harrison, who served as executive advisor to UNESCO for WRD 2024 states, “This positive news about the effectiveness of this year’s celebration serves as an inspiration to the millions of us around the globe who recognize radio’s first century informing, educating and entertaining with the belief that it will continue to be an iconic and vitally relevant platform for the betterment of society for many years to come.”

Industry Views

SABO SEZ: Here are Five Original Ideas Worth Stealing

By Walter Sabo
Consultant, Sabo Media Implementers
A.K.A. Walter Sterling
Radio Host, “Sterling On Sunday”
Talk Media Network

imOriginal ideas are golden and rare. Here are five ideas worth stealing because of their novelty, success and oh-wow factor!

THE SECRET OF A GREAT TALK STATION – Tom Bigby founding program director of WIP Philadelphia.  Tom turned up a large black knob to his left and it fed the phone screeners doing their work. He could monitor all calls coming in and how they were screened. He recorded all screener conversations and “I do air check sessions with the screeners.” declared Mr. Bigby.

ENTER AND YOU COULD WIN ALL THE CLOTHES – FOX FM Melbourne Australia. Every year FOX FM hosted the FOX FASHION SHOW at a mall. The event drove entries for a contest that awarded tickets to the show. Ok, normal.

Surprise: “And one listener will win all the clothes.” At the time, 2002, Brad March was the head of programming for owner, Austerio.

WE’LL BOOST SECURITY. When New Jersey 101.5 started, John and Ken hosted PM Drive – yes that John and Ken of KFI deserved fame. The hot topic was the station’s fantasy to eliminate tolls on the Jersey Turnpike. No one considered that eliminating tolls would mean firing unionized toll takers… in New Jersey.Somebody thought that was a bad idea and slashed the tires in the station’s parking lot. Lame owners would have shut down the topic. Bob McAllan, CEO of Press Broadcasting had no problems with the topic. His response:  Heavy investing in hurricane fencing and super-bright lights for the building’s exterior. Bob kept the staff fearless and that is why the station is a success to this minute.

SOMEBODY’S GOT TO BE IN THE BUILDING ALL NIGHT.  Thanks to the kindness of strangers, Sterling On Sunday and my guest host appearances for Westwood One have originated from great radio facilities throughout the northeast. Great empty facilities. After 10:00 pm clusters of stations housed in state of the art installations operate without one human body in the building. Not one, not a board op, or night editor, or anybody. It’s spooky and irresponsible. What if?? Dave LaBrozzi, Program Director of KDKA engaged a group of eager interns to work in the beautiful KDKA newsroom all night. Great training for the students and smart service to Pittsburgh.

WEBSITES ARE DIFFERENT. Radio 538 is the hot top 40 in the Netherlands. Dan Mason and I consulted them and learned that they recognized that a website is not a radio station. They built web content that had nothing to do with the radio station, except in spirit, but was very appealing to online consumers. Note that all of the stars on online video are native to the medium. Hollywood stars who tried to cross to digital, failed. Different medium. Build web-only content for traffic success.

Walter Sabo hosts “Sterling On Sunday” – a 10-year network success heard on stations such as KMOX, St Louis; WPHT, Philadelphia; KFBK, Sacramento; and KDKA, Pittsburgh. His company, Sabo Media has delivered audience growth for SiriusXM, Hearst, FOX Television and other media titans. He can be reached at walter@sabomedia.com www.waltersterlingshow.com

Industry News

Joey Reynolds Recovering from Fall

im

Radio personality Joey Reynolds is pictured here at a New York hospital recovering from a fall at his Manhattan apartment on February 28. Reynolds’ friend Art Vuolo tells TALKERS thatim Reynolds fell from his bed, head-first onto a hardwood floor where remained in various stages of unconsciousness for more than 20 hours before being found by his landlord. Vuolo will travel to New York in two weeks. Well-wishers may send cards for Reynolds to: PO Box 55 Walled Lake, MI 48390. Emails are being collected by Vuolo at artvuolo@aol.com. Pictured with Reynolds here are: Reynolds’ daughter Kristen Marti on his right and friend Karen King behind Reynolds’ sister Judy.

Industry News

WRVA, Richmond’s Jeff Katz Raises Funds for The Friendship Circle

im

Pictured above is WRVA, Richmond afternoon talk host Jeff Katz (right) alongside former President Donald Trump (left) during Trump’s March 2 visit to Richmond. Katz is presenting Trump with a “Julia Katz Bracelet” created by Emily Morrissey of Emily’s Bracelets.  Morrissey and Julia Katz are young women with a variety of special needs and disabilities who have received services from The Friendship Circle. During the month of March, Morrissey is offering “The Julia Katz Bracelet” as a fundraiser for The Friendship Circle of Virginia in recognition of Julia’s 21st birthday on March 7. Jeff Katz recently helped raise more than $17,000 for The Friendship Circle and to kick off the special Julia Katz bracelet he personally presented one to Trump. They are available at www.emilysbracelets.com

Industry Views

Pending Business: Baked-In?

By Steve Lapa
Lapcom Communications Corp
President

imIs that host read you are pitching “baked-in?”

No, I am not talking baked in the content, as in before the break with all the produced commercials. I am talking about “baked-in” the audio that will live on as long as that show is available.

Still confused? You should ask someone who has handled an actual audio podcast avail. Some advertisers and their ad agencies are shaping the future and “baked-in” is a fundamental element of the new-think that is pushing the needle on podcast CPM, while your team struggles to compete for low CPM based on old school models that are dropping like flies.

The good news is that host read is still the gold standard that moves the listener to action. The bad news is radio station sellers are hanging onto older strategies that have little room in a future filled with millions of audio podcasts that contain no music and feature comedy, news, talk, opinion, lifestyle, sports, politics, entertainment, financial, medical, legal, self-help, religion, even foreign language – as in nothing but the human voice and a little production.

Sound familiar? I call it the great sales equalizer: the host read.

So how can this magical host read have such a dramatic impact in this super-crowded environment, yet be so underappreciated on radio stations coast to coast? Let us look at the three legs of the sales stool that have never changed.

1. The seller. Most radio sellers are presenting the host read the same way they did since their first order. What is new, different, and exciting in the way you present your talent today?

2. The audience. Size matters, intimacy matters, performance matters. Can you demonstrate how your host-audience relationship fulfills those criteria and generates a response for your advertisers?

3. The inventory. Why do we still have the same number of host reads in every hour of a show? Anyone have the courage to vary the inventory or pricing throughout a show?

The podcast world is leading the way to a future filled with:

1. Baked-In host reads.
2. Pre-roll, mid-roll, and post-roll price differences.
3. Commercial inventory limits.
4. Impression delivery options that demonstrate clear accountability.

There is a bright future in audio sales that will look and feel different from what we take for granted today. Make sure you are on the right side of the wave and not stuck in the mud.

Steve Lapa is the president of Lapcom Communications Corp. based in Palm Beach Gardens, FL. Lapcom is a media sales, marketing, and development consultancy. Contact Steve Lapa via email at: Steve@Lapcomventures.com.

Industry Views

Pending Business: Curmudgeons

By Steve Lapa
Lapcom Communications Corp
President

imAre you a sales curmudgeon? You know, that old-school, out-of-touch terrestrial radio ad sales rep who is too lazy to learn the new digital/social media sales world?

A recent survey by Borrell and Associates says most radio station managers vote for “new blood” on the sales team to offset those old-school sellers who are oversaturated and have no more room to grow. It’s the evergreen water bottle analogy. Open that off-the-shelf bottled water and just try pouring more water into that fully filled bottle. There is no more room for even another ounce. Is that you? So full of sales knowledge that there is no room to learn? Your boss thinks it’s better to hire another seller than to wait until you decide to push yourself through the comfort zone and become more productive in the digital/social media column.

The top line “hire new sellers” concept here is true. Some living history:

1. AM vs. FM. Are you old enough to remember separate AM and FM sales teams? AM radio stations were the first big income generators. When FM music stations became popular, we first sold AM/FM combo plans. Realizing FM formats were geared to a younger audience, we hired sellers who got it. Sales teams were formed to sell just the FM stations. The internal conflict was a management nightmare, yet somehow, we managed to create two separate teams. The rest is terrestrial radio sales history.

2. Cluster Sales. When the FCC allowed owners to control more than two radio stations in a market, we went through another seismic change. Sellers who sold for one, or in some cases AM/FM combo sales, were soon allowed to pitch multiple stations owned by one owner in a market. Managers were faced with a new round of consolidation conflict. If you worked with an advertiser that needed additional markets, you were able to bring outside markets with commonly owned radio stations to the mix. Somehow, we managed.

3. Digital/Social. What took so long? Today’s terrestrial radio ad seller is an important foundational component in every radio station ad sales department. Yet the ad sales and audience growth aren’t on the AM/FM or satellite band. It hasn’t been for a while. The ad demand and growth in audience and revenue is on your computer, smartphone, apps, and earbuds. Are you ready to adapt to the digital/social media demand curve? Or are you sitting in your comfortable rocking chair.

There is no doubt new sellers plugged into new media platforms will fuel the next level of audio sales growth. But before we give up on those curmudgeons on your sales team, let’s learn how they preserve the buyer-seller relationship long enough to earn the privilege of becoming “curmudgeons.”

Steve Lapa is the president of Lapcom Communications Corp. based in Palm Beach Gardens, FL. Lapcom is a media sales, marketing, and development consultancy. Contact Steve Lapa via email at: Steve@Lapcomventures.com.

Industry Views

SABO SEZ: Award the Future

By Walter Sabo
Consultant, Sabo Media Implementers
A.K.A. Walter Sterling
Radio Host, “Sterling On Sunday”
Talk Media Network

imWhen reviewing our industry’s awards such as the Crystals or Marconis there are two categories missing. They are: “Best New” and “Best Innovation.” Imagine if winners were announced for these prizes:

“Best New Talent On Air”

“Best New Talent Off Air”

“Most Creative Sales Solution”

“Most Creative Station Promotion”

“Most Innovative DAB or Podcast Format”

“Best New Talent – Podcast”

“Best Innovation In Engineering”

Those awards aren’t fantasy, they are actual awards given annually by Australian Commercial Radio (ACRA). They are presented at a magnificent well-produced event for the entire country – attendance is SRO. The subliminal message to Australian radio personnel is powerful: Innovation is expected and rewarded. NEW is expected and rewarded – no need to wait for you to become legendary (!) to be recognized. “NEW” is a powerful reward and promise to the talent you hope will find a career in radio. Face it, our “on boarding” leaves a lot to be desired. (Hey, work in the promotion department while you live at home, and we’ll let you pick up pizza that you can share!)

The best gift the late PD Al Brady Law gave me was he greeted all new ideas with, “It might work.” Most other executives kill innovative thought with the worst question possible: “Who else is doing it?” The industry has a lame record of assessing new ideas. New ideas are systematically despised:

Bill Drake’s format was damned in jock-for-hire classifieds that warned, NO DRAKE JOCKS. Yes, dozens of stations wanted NO DRAKE JOCKS. Quickly Drake’s strategies slaughtered those stations and revolutionized music formats to this moment. Recorded music on the radio was actually thought to be illegal until WNEW-AM, New York fought that court fight in the 1940s and won. All news on WINS and WCBS certainly was not going to work after the 1960s New York newspaper strike ended. WFAN could never succeed as an all-sports station – soon after launch it became the highest biller in NYC.

When AC was launched in 1978 at the NBC FM and RKO FM stations, it had no future. FM was only for beautiful music and hard rock and besides who else is doing it?

Album rock, AOR, …why we have research to prove young people only want hits! Targeted FM talk – combining a hot format with hot talent would absolutely fail at KLSX-FM, Los Angeles and thanks to Bob Moore became the number one local biller – turn it back to the failed classic rock format please begged one research hit squad! “New Jersey 101.5” has a one million cume talking all week, playing music all weekend. Which award category suits that giant station? “Best New” would have been appreciated.

Todd Storz, the inventor of Top 40, passed away at 38 and his father who owned their stations in Miami, Omaha, and New Orleans couldn’t wait to change his Top 40 format creation to MOR when the kid died. As a result, when Todd died the stations died, too.

Innovators like Bill Drake, Jeff SmulyanAllen ShawBob McAllanAlan MasonL. David Moorhead, and Howard Stern are first ignored, then marginalized, then vilified… then hundreds fight for their credit.

The only way radio stays relevant and grows its place on the media landscape is with a constant flow of “Best New” and “Best Innovation.” That’s when younger listeners are attracted to radio – the same way they are attracted to everything – if it’s NEW. The radio you and your friends were drawn to, talked about at school, listened to constantly was saturated with new contests, new daring DJs, new promotions, new hits, new energy.

The delicious daily challenge of on-air talent and management is what can we put on the air today that has never been done before? If it’s new, even if it doesn’t work forever, generates buzz, attention, youthful audiences.  Of course, 20-year-olds will listen to radio, it’s at the end of their arm! But they are not going to salivate at the promise of “20 of your favorites from the 80s, 90s and today.” Or a national contest.

Why not test a NEW award in just one awards category? “Best Innovation in Engineering” The Marconi Award.

Walter Sabo is a leading media industry consultant and syndicated talk radio personality.  He can be emailed at Walter@Sabomedia.com. Website: www.waltersterlingshow.com

Industry Views

Pending Business: Q2

By Steve Lapa
Lapcom Communications Corp
President

imHave we passed the disappointment of 2023?

If ad sales at your radio station finished last year up double digits (excluding digital) please skip past the next few paragraphs. If you’re in the same boat as most radio ad sellers across the country at various levels – i.e. local, national, syndication, network – last year was a struggle.

Now then, how is Q1 shaping up?

Are you making up for lost ground, like the airline business, automotive business, restaurants or are you still pushing that boulder uphill? Here is some straight-from-the-field unfiltered feedback:

1. Valentine’s Day at most restaurants was one of the busiest on record. People at the packed-in table next to ours waited two hours after sitting to be served. So much for a 6:45 pm reservation. They got free dessert. Seriously?

2. Travel is back, make no mistake about it. Discount airfares are a thing of the past on the big-name airlines. At 6’2” I really believe my knees should not be touching the seat in front of me in comfort class on most major airlines.

3. Try negotiating a new car deal this month. No, not the incentives on the 2023 models, I’m talking 2024 in 2024. As the goodfellows said back home, fuhgeddaboudit.

There is nothing wrong with trying to make up for the lost income of the Covid years. After all, testing the pricing upside in business is the American way. We pay more, tip more, and adjust. It is the Darwin theory eating into our wallets every day. So why are most broadcast radio sales teams at all levels still throwing it against the wall to see what sticks? I see it every day in my marketing work. We have lost touch with the excitement, the “wow” factor, the customizations, the basic intangibles of selling the great talent we represent.

Let us learn from other successful businesses. Travel pitches pent-up demand, restaurants make sure you will get the special occasion marketing message no matter where you are, and the auto business, well the ships and chips are in!

What do we not understand about the current weakness in our broadcast radio sales strategy?

1. How current is your value proposition? Successful podcasters like Joe Rogan and Alex Cooper along with YouTubers, Facebook, Instagram, and all social media have changed the game-forever. How does your value proposition stand out today?

2. Talk radio will not go away. Programmers and talent will learn what they need to adjust to refocus one of the great radio formats ever created since someone said, “Let’s play the top 40 songs over and over.”

3. Let us start re-thinking what broadcast radio sellers need to prioritize to make a difference-today.

Steve Lapa is the president of Lapcom Communications Corp. based in Palm Beach Gardens, FL. Lapcom is a media sales, marketing, and development consultancy. Contact Steve Lapa via email at: Steve@Lapcomventures.com.

Industry Views

Pending Business: The Biggest of the Big

By Steve Lapa
Lapcom Communications Corp
President

imSuper Bowl LVIII could have been the best ever.

The pre-game hype was over the top, blending unique Vegas themes with the traditional NFL superhype we all know and enjoy. Digital Frank Sinatra singing “My Way” with the Super Bowl Symphony, Wayne Newton sharing his life story – pure Vegas, baby – and the 2024 pre-game was a scene set like no other. Usher fans enjoyed a halftime show that was pure energy. The storylines for this game featured more themes away from the game than any other in history. Could there have been any more written about Taylor Swift and her connection to this game, impact on NFL viewership and could she make it from Tokyo on time? It seemed like Sunday morning’s New York Times digital edition devoted more front-page space to Taylor Swift than the game itself.

Ironically, Super Bowl LVIII was a stunner. The Niners missed a point after kick that could have made them Super Bowl Champions. The miss led the game into overtime and another amazing Patrick MahomesAndy Reid last minute Super Bowl win. But the real treat was all the new think in creative commercials.

No longer were TV ads limited to one or even two celebrities per commercial. It was almost a competition for how many stars you could fit into 30 seconds. After all, when a 30-second commercial cost $7 million, maybe you cast Jennifer Aniston, David Schwimmer, J Lo, Tom Brady, David Beckham, half the cast of “Suits,” to name a few, in one ad.

Madison Avenue was under more pressure than Brock Purdy, so the creative juices were flowing. Love it or hate it, the creative pressure to make a $7 million investment in 30 seconds payoff was intense. The new think worked. Go big or go home! Stand-by for the countless industry articles measuring everything from recall to audience size. The trend is your friend, and the trend says, this could be a peek into the future of open-your-wallet marketing. But where does this put audio pricing and creative on the impact spectrum?

Odds are the creatives that just opened the door to a new chapter of multiple celebrity integrations will stimulate the next generation of “theatre of the mind” producers. They are out there, for sure. We just need to work harder to attract their talent. As for pricing, that part is up to you.

Steve Lapa is the president of Lapcom Communications Corp. based in Palm Beach Gardens, FL. Lapcom is a media sales, marketing, and development consultancy. Contact Steve Lapa via email at: Steve@Lapcomventures.com.

Industry News

Veteran Industry Executive Corinne Baldassano Exits Take On The Day, LLC

Radio industry legend Corinne Baldassano has exited her longtime position with Take On The Day, LLC – the highly successful production and management company founded and owned by Dr. Laura Schlessinger and media entrepreneur Geoff Rich to produce and manage the iconic radio personality’s radio show (SiriusXM Satellite Radio) and related projects. Baldassano joined the firm in 2005 serving as its senior vice president of programming and marketing. Based in Los Angeles, she is widely recognized as a multi-format radio pioneer as well as a leading advocate for women being afforded equal opportunities in programming and management. Her background and accomplishments in the business are extensive going all the way back to 1970 where she broke ground for female executiveim roles in management in both music and news at such stations as New York’s WHN (in news) and WPLJ (as music director). Among the highlights in her remarkable career, she served as the ABC group’s first female program director at KAUM-FM, Houston and as PD at the Boston Globe’s WSAI-FM, Cincinnati. At one point she was vice president of programming for the ABC Radio Networks. Other senior managerial stops include Watermark production studio (American Top 40 and American Country Countdown), United Stations, and as senior vice president of programming for Sony-Warner’s radio division, SW Networks. Baldassano was a co-founder and an initial board member of the Mentoring and Inspiring Women, Inc group, which sprang from the first list of women honored by Radio Ink in 1998 (on which she was included). She tells TALKERS, “In my years at Take On The Day, LLC, I built wonderful relationships with advertisers, affiliates, SiriusXM, multiple charities and Dr. Laura Schlessinger’s loyal listeners. I am truly grateful for the years spent with Dr. Laura and Geoff Rich, as the company grew and diversified into live theatrical shows nationwide, podcasts, online stores that benefited Children of Fallen Patriots Foundation, and much more. We had a great time, and I have nothing but warm wishes for their continued success as we all move on to new chapters.” She adds, “As one of the co-founders and a former board member, I will continue to work closely with Mentoring and Inspiring Women in Radio, Inc, where I serve as a key mentor to amazing women rising to be the next generation of leaders in radio. It’s one of the most important things I’ve ever done, and I get inspired by these women each and every day.” Baldassano can be emailed at baldassanoc@gmail.com or by phone at 310-562-3083.

Industry News

Gunhill Road Releases Special Tribute Song in Advance of World Radio Day 2024

im

Gunhill Road, the enduring band that has been making multi-genre rock and pop music spanning more than five decades, has released a brand-new song and video titled, “Over The Radio Waves,” just in time for World Radio Day 2024 (February 13). The song is a heartfelt tribute to the continuing influence of radio around the world and calls for broadcasters and listeners alike “to all stand together” in celebrating the 13th annual edition of the United Nations/UNESCO-designated international day. Gunhill Road has developed a unique niche in recent years along with tens of thousands of internet followers powered in large part to the attention and airplay given it by talk radio as a result of the group addressing topics of news and social concern in a highly musical and creative way. The band consists of co-founding member/pianist Steve Goldrich, longtime guitarist/vocalist Paul Reisch, noted Broadway theater instrumentalist/guitarist/vocalist Brian Koonin, and TALKERS publisher/vocalist Michael Harrison who performs a rap segment on the song. Radio broadcasters are encouraged to play the two-minute recording license-free during the 11 days leading up to World Radio Day. Download an audio file of “Over The Radio Waves” here. See the accompanying music video here. To arrange an interview with Michael Harrison, please email info@talkers.com.

im

Industry News

TALKERS News Notes

The latest editions of Benztown president Dave “Chachi” Denes’ podcast “Chachi Loves Everybody” features two radio executives as Denes interviews Dennis Green, COO, Key Networks and Sun & Fun Media, and Jeff Warshaw, founder and CEO of Connoisseur Media. Listen to the podcasts here.

Edison Research announces that The Infinite Dial 2024 will be presented on March 28 live at Podcast Movement Evolutions in Los Angeles. A free streaming option will be available for those not attending the conference in person. Edison says, “The study provides important benchmark measures for usage and behavior around streaming audio, podcasting, radio, smart audio, social media, and more. The 2024 Infinite Dial will be presented by Edison Research VP Megan Lazovick.

Industry Views

Mysteries Explained: The Radio Hall of Fame

By Walter Sabo
Consultant, Sabo Media Implementers
A.K.A. Walter Sterling
Radio Host, “Sterling On Sunday”
Talk Media Network

imFor several years I’ve had the surprising privilege of serving as a member of the nominating committee of the Radio Hall of Fame. How does the process work? Let me clear up some of the mystery. FAQ:

Who chooses the nominations? You have input. Right now, the Hall is seeking recommendations from you without restriction. Who do you think belongs in the ROF? Suggest your nominations until March 31 https://www.radiohalloffame.com/nominate. After the nominations close, a list of hundreds of respected names are reviewed by the nominating committee.

Who is on the Nominating committee? The members are listed on the website: https://www.radiohalloffame.com/committee. They represent radio companies of all sizes and no one company is over-represented. Many of the members are not affiliated with any one company. Some are inductees, themselves.

Do committee members “push” people just from their own company? Not from my experience.

Can companies buy favor with sponsorship participations? No. The event sponsorship process happens after inductees are determined.

Is there geographic favoritism? Every nominee is considered for accomplishment, tenure, geography, format. It is fair to say that the committee agonizes over each of those qualities.

Who votes? The committee of 25 narrows it down to 24 nominees and that list is sent to approximately 1,000 broadcasters representing all formats, parts of the country and owners. An accounting firm receives and counts those votes.

Can’t the committee unilaterally select an inductee? Yes, but it is usually just one person, someone who is not an on-air talent.

What are the terms of the committee members? The positions rotate. Three to seven years seems to be the typical tenure.

What is a Legacy?  If a broadcaster is deceased, they can be fully honored as an inductee in the Legacy category.

Support is needed. Every year the induction ceremony is a beautiful, well-executed event celebrating our passion for quality radio. At the moment, it is one of the few pure “radio” gatherings. (Don’t annoy me about the NAB – they used to have a pure, big tent radio event but now that’s a sales event.).

The constant refrain that radio does not get appropriate credit as a viable, MAJOR medium can be mitigated when our Hall of Fame evening is a sell-out. Every single company should buy tables, ads and send their C-suite. The well-produced show is available for broadcast and should be broadcast! The speeches are much funnier than the Oscars or Emmys.

Walter Sabo is a leading media industry consultant and syndicated talk radio personality.  He can be emailed at Walter@Sabomedia.com. Website: www.waltersterlingshow.com

Industry Views

Pending Business: One Special Person

By Steve Lapa
Lapcom Communications Corp
President

imOne person can make a difference.

I thought my first boss invented that quote. Seems he borrowed the first half of JFK’s “One person can make a difference, and everyone should try.” It seems in 1964 former first lady Jacqueline Kennedy was describing JFK’s philosophy to a historian as opposed to offering a direct quote. Ultimately, the press attributed the quote to JFK. It’s the thought that counts.

Fast forward to my first management job in Buffalo, New York and the quote became a goal. Consider the GOATS we see in professional sports. Michael Jordan or Tom Brady could put a team on their back and 13 World Championships followed.

Now we see the phenomenon in the explosive intersection of pop culture and sports. Stand back fans, this is a lot bigger than Joe DiMaggio and Marilyn Monroe. This is about the two biggest brands on the planet today joining forces to move the needle in every measurable media metric and drive the commercial value of a partnership through the stratosphere while staying within the confines of good taste.

This is about Taylor Swift and NFL future hall of famer Travis Kelce. This storyline has driven the average ticket to Super Bowl 58 to over $6,000, gameday VIP treatment will run over $35,000.

What does all this heady superstar stuff have to do with us everyday radio/audio sellers and managers watching at home? The “one person can make a difference” theory can work for you.

Here is how:

1. Practice makes perfect. Ever think about how many hours Taylor Swift rehearses? Rumor has it she sings while jogging on a treadmill. Pass the oxygen. When Payton Manning worked out at full speed on an inclined treadmill, we asked him about that grueling drill. His answer was classic, “Ever been chased by a 300-pound lineman who can run 40 yards in 4.6 seconds?” How about you? What is your sales practice routine?

2. The need to be different. Every great athlete, performer, scientist, and innovative businessperson told themselves and anyone who would listen they had the need to achieve. What would your manager say if you said, “I am ready to deliver more sales than anyone else who ever worked here!”

3. The long haul. On the way to achieving their goals, the great ones have no clock, just focus. Even the great James Madison, the youngest framer of our Constitution would “sit for ideas” waiting until he could clearly process and communicate the concepts he was developing.

Too many sellers and managers take short cuts, give up before the 9th contact or move on to other jobs thinking the grass is greener. Be the one person who makes a difference and enjoy the game!

Steve Lapa is the president of Lapcom Communications Corp. based in Palm Beach Gardens, FL. Lapcom is a media sales, marketing, and development consultancy. Contact Steve Lapa via email at: Steve@Lapcomventures.com.

Industry Views

Monday Memo: Calculating Taylor Swift

By Holland Cooke
Consultant

imNow that every single thing is a political argument, the angry social media conversation about Taylor Swift is unsurprising. And with the Super Bowl looming, the decibel level amps-up.

So, kudos to SiriusXM and CNN host Michael Smerconish. I’ve previously cited him here as technique worth emulating when it comes to:

– Polling the audience on an ongoing basis (a sponsored feature on smart radio stations)
– Leveraging social media to give audience ownership of the show; and
– Genuine curiosity. His centrist approach earns him scorn from both sides in this Cold Civil War we’re living through. I can relate. When I managed WTOP, Washington, the quickest way to make the phone explode was to announce a crowd estimate for an abortion rally. Both sides jammed the lines to damn the number.

This preposterous Swift kerfuffle had been all heat until Smerconish shed light on it this past weekend. Noting rumors shared by FOX News that she would photobomb the Super Bowl with a Joe Biden endorsement, his poll question was “Could Taylor Swift determine the outcome of the presidential election?”

im

Just now, you answered that question in your own mind. But – for our purposes – the more useful approach is to consider information Smerconish curated unfiltered by personal politics:

– Swift has 279 million Instagram followers
– She has (so far) sold 4.35 million pricey tickets for The Eras Tour. Its “record-shattering revenue” (so far) is $1 billion+
– $200 million (so far) in tour merchandise. Her gray $45 T-shirt is now sold-out in all but 3XL and 4XL.
– 26 billion+ Spotify streams in 2023.
– SSRS polling: 59% of USA adults identify as Swift fans, 63% of women; and her fans are evenly divided 50/50 between Democrat or Dem-leaning and Republican or GOP-leaning.
– On her urging, several hundred thousand Americans younger than 25 have registered to vote.

Add it all up? “Taylor knows your social media interactions, where you saw her on tour, how much merch’ you’ve bought from her website, she knows the size of your T-shirt, the number of downloads you’ve made. We’re embarking on an election cycle which will be (a) the most expensive in history, and (b) will see much of the money spent on ‘micro-targeting,’ the use of online data to tailor – pun intended – advertising messages to individuals based on the identification of recipients’ personal vulnerabilities and interests. In order to target effectively, data is essential. And Taylor’s got lots and lots of it, and on a demographic that is exactly what the Biden team needs the most: disproportionally female, young, and passionate. With truly the touch of a button Taylor Swift is uniquely situated to use the data at her disposal to impact the presidential race.”

Leave it to your nerdy consultant to ask: Are WE using OUR listener data to OUR benefit?

Bigger-picture issues:

– Privacy: We have all volunteered LOTS of information about ourselves. Look what pops up in your email and your social media.
– Vulnerability of the Electoral vote process: The last two Republican presidents took office after losing the popular vote. Taylor Swift is my coastal Rhode Island neighbor, and if she votes here, neither of us matter. Our state has four electoral votes. Just 40 thousand-some popular votes in three key states gave Biden his 2020 win.
– Tone: The measurable appeal of Swift’s sunny disposition vs. “I am your retribution.”

Good for us. News/talk radio is in the suspense business. “What JUST happened??? What happens NEXT???” So, we should wish Nikki Haley well.

Inquisitive Smerconish sounds like dispassionate Mr. Spock: “What [Swift detractors on the right] should be worried about is her data.”

Holland Cooke (HollandCooke.com) is a consultant working at the intersection of broadcasting and the Internet. He is the author of “Close Like Crazy: Local Direct Leads, Pitches & Specs That Earned the Benjamins” and “Confidential: Negotiation Checklist for Weekend Talk Radio.” Follow HC on Twitter @HollandCooke and connect on LinkedIn.

Industry Views

Pending Business: Do You Know?

By Steve Lapa
Lapcom Communications Corp
President

imI’m no expert, but I do have a theory.

The American media business is the most competitive and advanced in the world. Many other countries directly or indirectly control their airwaves and print publications. Not here, no way, not as long as the First Amendment protects freedom of the press. Yet with that historic, awesome guarantee in place, why are newspapers failing, magazines gutting staff and many of the newer dot coms hitting the wall?

It is inevitable that daily print publications like the LA Times and the Washington Post cut back. We’ve come a long way since Guttenberg, but low-tech printing presses, paper and ink are just not fast enough to keep up with the 24/7 information cycle. I can understand the financial woes caused by bloated staffs at Buzzfeed, Vice and most recently at Business Insider. But when Sports Illustrated gave notice to its writing crew, now you are messing with arguably the most successful sports magazine of all time.

S.I. knew how to attract great writers delivering iconic story lines. We’re talking writers like Rick Reilly, the late Frank Deford, J.F.K. – yes, the late president – Carl Sandburg and one of my favorite characters of all time the late cigar chomping New York Daily News columnist Jimmy Breslin. Martha Stewart on the cover, not for me.

What happened here? The simple answers are: Too much debt, too much overhead, and too slow to recognize and act on shifting dynamics.

Yet People magazine, which has been around for 50 years and if you believe Statista, now reaches over 82 million readers a month! Can you name the last time People won a Pulitzer for a story? Yet we can all learn a critical lesson from the continued success of People. Even those of us in management in the radio/audio business.

Here comes my big theory which you can apply to content, sales, sales management, and everything else important in life.

1) Know your audience. People is focused on celebrities and rarely gets a story wrong.

2) Keep it simple. People is about pictures and easy to understand storylines.

3) The original target was women 18-34. As the target demo shifted and lifestyles changed, the content of People adjusted.

Let’s connect the dots in our programming, sales, and sales management world.

1) Are you in step with your audience? Listeners, and advertisers are all part of a dynamic environment. What’s in your planner that forces you to know the “audience” you sell or market to?

2) Do you keep your proposals simple and easy to understand? Fast and focused is the name of the game.

Steve Lapa is the president of Lapcom Communications Corp. based in Palm Beach Gardens, FL. Lapcom is a media sales, marketing, and development consultancy. Contact Steve Lapa via email at: Steve@Lapcomventures.com.

Features

Remembering Charles Osgood

By Mike Kinosian
TALKERS magazine
Managing Editor

imDespite his seemingly nonchalant, bad boy on-air persona, David Letterman is exceptionally respectful of broadcasting and its history.

An easily discernable gleam could be seen in the late-night talk host’s eyes when – in 1993 – he formally announced he was jumping to CBS-TV.

One would be naïve not to think that the astonishingly lucrative payday played a significant part in his exhilaration, but Letterman was genuinely enthusiastic about joining the “Tiffany Network.” The entertainment division helped sculpt that vaulted reputation, but the Eye Network’s image was also greatly enhanced by its stellar news department.

Names of those who’ve graced CBS news broadcasts read like a veritable “Who’s Who” of the industry, with the incomparable Walter Cronkite at the very top.

Additionally, there’s Murrow. Sevareid. Collingwood. Rather. Reasoner. Wallace. Edwards. Kuralt. Safer. Mudd. Bradley. Schieffer. Stahl. Rooney. Burdett. Pauley. Hottelet. Chung. Threlkeld. O’Donnell. That just scratches the surface.

Perhaps no one on that – or any similar – list is more erudite, witty and thought provoking than Charles Osgood (Wood).

In a special April 18, 2005 NAB presentation in Las Vegas, the man who did as much for boosting bowtie sales (far pre-dating Tucker Carlson) received the Paul White Award from the RTNDA.

Established in 1956, the recognition carries on the name of CBS’ first news director.

Illustrious company

Past Paul White Award recipients have included Edward R. Murrow, Dan Rather, Bob Schieffer, Ed Bradley, Tom Brokaw, Ted Koppel, Peter Jennings, and Jane Pauley, who succeeded Osgood on CBS-TV’s “Sunday Morning” in 2016. Osgood humbly noted, “I’ve known about the Paul White Award for a long time and have been there to see others get it. It’s obviously a very distinguished company I join. I was there when [former CBS News Division President] Richard Salant [received] it and certainly regard it with a lot of respect. If you hang around long enough, it finally gets to be your turn.”

There’s a parallel with this recognition and Osgood’s 1990 induction to the NAB Hall of Fame. “[Neither] one is the kind of thing you campaign for,” he remarked. “The first I heard about it is when they called and told me it happened. There’s no tension about it and no disappointment that you didn’t get it.”    

Mistaken identity

Rich, God-given voice with which Osgood was blessed became evident at an early age. “My dad was a textile salesman and executive. His name was Charles Osgood Wood – I’m actually Charles Osgood Wood, the third. I’d answer the phone and the person on the other end would [automatically assume they were talking to my father]. He and I talked almost exactly alike.” 

Somewhat of a built-in schizophrenia existed in the famed broadcaster. A friend with whom he’d frequently play tennis noticed that when the multiple Peabody and Emmy Award winner screwed up he’d say, “Come on Osgood.” As a result, “I’d be harder on ‘Osgood’ than I would be on ‘Wood.’ You don’t talk to yourself when you do something right – you just sort of smile.”

Distinctive difference

Understandably, the natural tendency was to automatically link the instantly likable Osgood to CBS for his impeccable long-running role as voice/writer of CBS Radio’s “The Osgood File” and for hosting duties of CBS-TV’s “Sunday Morning.” In addition, he spent six years (1981-1987) as anchor of “The CBS Sunday Night News.”

Many, however, forget that predating those résumé credits, he toiled for ABC.

When he began there, ABC – as luck would have it – already had an announcer named Charles Woods. “In those days, some staff announcers did newscasts,” Osgood explained. “They hired me, but said they didn’t want to have a Charles Woods and a Charles Wood. When they told me to pick a name, I used my middle name as my last name. It’s worked out well and is a little more distinctive and professional.”

Safe haven

Selection of another type made a great impact on his life, as the broadcaster with the industry’s most stylish writing style was an Economics major at New York’s Fordham University. “I never really had an idea that this is what I was cut out to do,” Osgood candidly stated. “As a result, I never took any writing or editing courses. When I started [in broadcasting], I really hung on by my fingernails and just did it the best way I could think of. It took more than a couple of years to get a sense of what I could do. If I’d started the kinds of things in journalism school that I do now, they would have said, ‘No – that’s not how you do it.’ I would have had it drummed out of me early on.” 

Thankfully though, someone realized a broadcaster existed within Osgood and the New York native became actively involved at Fordham’s campus radio station. “That was my locker – the place I’d go between classes,” he pointed out. “At least in those days, regardless of your [declared major], you really majored in Philosophy. You learned things like ethics, logic and cosmology. That really turned out to be pretty useful for what I’m doing.”

Never was there a moment’s regret for the father of five that he didn’t pursue a career in economics. “I’m not even sure I understood what economics was when I decided to make it my major,” Osgood sheepishly admitted. “I knew it had something to do with money and I thought it would be good to know something about that.” 

Sailing with Uncle Walter

As things eventuated, it was immaterial that Osgood never took any college journalism courses. “I went to the best school of broadcast journalism that you could go to, [because] I got to work with Walter Cronkite and a pretty potent lineup of [other] people,” Osgood asserted. “I was often in the same room and could see how Walter’s mind worked and his idea of telling a story. He’s the most centered guy you’re ever going to meet and is very tough.”

Fabled anchorman Cronkite was also managing editor of “The CBS Evening News,” a responsibility he took very seriously. “He was a newsman and kept asking questions of everybody; I have all the respect in the world for him,” Osgood reverently recalled of Cronkite, who was 92 when he died in 2009. “Within a year after I went to work in the CBS newsroom, I found myself sailing in a boat with Walter Cronkite. I felt like I died and went to heaven.” 

Mid-1950s on-air job at Washington, DC classical outlet WGMS enabled Osgood to display his familiarity with – and dexterity to handle –  names like Nikolay Rimsky-Korsakoff. “I really did like that kind of music,” the long time ASCAP member emphasized. “They [eventually] gave me a job that was like the assistant to the GM. It paid all of about $25 a week, but I learned a little bit about station management. WGMS was sold to RKO General and I ended up being program director and, for a time, co-manager.”

Ahead of its time

Also dotting Osgood’s notable vitae is a 1963 stint as general manager of Hartford’s WHCT, the country’s first pay television station. “It was an over-the-air station that CBS owned at one time. It had a mechanism that would encode both picture and sound.”

Subscribers paid $125 for a decoder that needed to be attached to their television set; however, Osgood readily conceded it wasn’t exactly the ideal system. “Color was starting to come on strong, but this only worked in black and white, [so] we had a few strikes against us going in. We were, however, able to play ‘subsequent first-run’ movies – [films] that hadn’t yet been seen in local theaters.”

A tape inside the decoder recorded what a subscriber watched and customers were sent a bill once a month. “The system as an experiment failed, but it was not a bad idea,” Osgood maintained. “Now, of course, we have pay-per-view television, which is essentially the same thing.” 

Shared versus singular responsibilities

Each Osgood-fronted “Sunday Morning” broadcast concluded with the affable host reminding viewers that he would, “See you on the radio,” which was his way of reinforcing that radio is a visual medium. “You create pictures in your own mind and those are much richer than the ones that can be shown on television,” Osgood contended. “On television, what you see is what you get and [that medium] is very pre-occupied with the picture. There’s often wonderful writing there, but television people don’t tend to think about that or the sound at all.”

Images are their main focus and having had vast experience in each medium, Osgood opined that radio is a much more individual effort. “You decide what you’re going to do; you write it; and you do it. You can take all the credit or blame for whatever you do on radio. Television is a collaborative process. There are producers, writers and photographers. One person really can’t take any bows.”

Demanding schedule

One hour separated each of his four daily “Osgood File” features. The general rule was that Osgood didn’t start writing the next one until he finished delivering the last. “If it takes more than an hour, I’m in a lot of trouble,” he deadpanned. “I have to write it in somewhat less than an hour.”

Preparation for that Monday through Friday workday ritual began at the petrifying time of 2:30 am. “It somehow always feels like a horrible mistake when the alarm goes off then,” Osgood declared in his perfectly inflected trademark delivery. “I’m usually in the office at 4:30 am. I have to get my ducks in a row before [doing the first piece] so I know what I’m going to do the rest of the morning. You spend part of that time reading to see what’s there in the way of tape and to see what news stories are of interest that morning.” 

Newspapers, wire sources and the internet provided plenty of possibilities, so Osgood didn’t start worrying about what he was going to put on paper until he arrived at the office. “The news is a constantly refreshing source of material,” he commented. “If you’re doing something that has to last for a long time, you have a different problem. It’s just a question of what you can get your teeth into.”

Road to Sunday Morning

Four-year tour of duty (1967 – 1971) as morning anchor/reporter at New York City’s all-news WCBS-AM got Osgood accustomed to getting up early; he had the luxury of sleeping in until 4:30 am each Sunday. “You have no idea how much later 4:30 am is than 2:30 am,” he convincingly put forth. “I don’t have to get up early on Saturdays. There are [‘Osgood File’] shows, but they’re repeats of things that were done during the week. It’s a great delight to wake up on a Saturday and then realize I can go back to sleep, but it’s still never that late. I get up by 7:00 am.”

Energetic Osgood actually preferred a slow news day when it came to doing his 90-minute Sunday television broadcast. “I’m certain I’m the only network TV anchor who hopes there’s no news. We’ve worked on the show all week and want to do the broadcast that was planned. Some of our shows have themes or, at least, have connections between the pieces. If there’s a big story, you might have to throw something out and that may – or may not – hold up the following week.”                                                    

Succeeding Charles Kuralt as host of “Sunday Morning” nearly 30 years ago (4/10/1994) was a tough act for Osgood to follow, especially since he viewed “On The Road” legend Kuralt as a great personal hero. “He was one of the best who ever came along,” Osgood succinctly stressed. “Charles was a country boy with that wonderful North Carolina accent and had a way of using the language. I thought he was simply terrific. He taught me a lot, [including] not to imitate or copy what you hear. He was in control of every sentence he put down and had an idea of how he wanted to come across to the audience; he was really brilliant.”

Admiration for his predecessor

No advance notice was given to Osgood that his colleague – who would die of complications from lupus in 1997 at just 62 – was planning to leave the Sunday morning show. “I remember getting up one day at the usual hour and putting on my socks in a dark room,” Osgood recollected. “I had the radio on and heard Charlie had announced his retirement. That was terrible news and it never even occurred to me that CBS might ask me to replace him. For one thing, I was older than Charles [by approximately 20 months]. You don’t replace a person who retires with someone older, but that’s what happened. The real reason I got the job was they needed someone whose first name is Charles.”       

Sunday’s audience was conditioned to expect a high-level broadcast, and Osgood acknowledged that made the transition much easier. “As long as I didn’t try to be Charles and try to do an imitation of him, I thought I’d be okay [provided] the audience would put up with me long enough to get used to me.”

Certain things about the CBS-TV show were the same every week. “When we change something, the audience usually doesn’t like it at first,” Osgood contended. “It was especially daunting for me at the beginning because [Kuralt] was so terrific.” 

All tied up

Play a visual word association game about Osgood and “bowtie” will invariably be the first response, but he viewed that fashion statement as a relatively new choice. “I’ve only been doing it for 20 years,” he quipped tongue-in-cheek.

It all began when he wore a clip-on bowtie to work one day. CBS-TV “Evening News” writer John Mosedale admonished Osgood to never wear a clip-on. “He actually walked me into the men’s room and taught me how to tie a bowtie. When you teach an old dog a new trick, he wants to keep doing it. I wear a bowtie when I do speaking dates or television. The excuse I use for my attire is that I get dressed in the dark.”

Write stuff

This author of six books (the last one, 2004’s “Defending Baltimore Against Enemy Attack”) also formerly wrote a “USA Weekend” column and a King Features’ syndicated column. Moreover, he had a full plate with four daily CBS Radio shows (via Westwood One) and a weekly morning television show. “I always have a book that I’m either thinking about or actually in the process of writing,” CBS’ “Poet In Residence’ disclosed. “I’ve been talking with publishers about several book ideas, but they’re not far enough along to really [discuss] at this point. The [leisure time] thing I do more than anything else is fooling around at the piano; I like doing that.”

Unexpected situations like receiving the Paul White Award; being inducted into the NAB Hall Of Fame; and replacing Charles Kuralt as host of CBS Sunday Morning seemed to be the norm for the 1999 International Radio & Television Society Foundation award winner for Significant Achievement.

Long-range plans

With that as a backdrop, it was noteworthy that Osgood never considered himself to be a permanent replacement for Dan Rather on the “CBS Evening News” – a job that would eventually go to Katie Couric in 2006. “I’m not a candidate for anything,” Osgood vehemently insisted to me in our conversation, “[although] I do think it’s important that the ‘CBS Evening News’ be our flagship show. When they asked Bob Schieffer what he thought about doing ‘The Evening News,’ he said it was something to keep him busy until he was old enough to be on ‘60 Minutes.’”   

More than satisfied to have carried on with his radio and television assignments, Osgood – who had a summer residence in France – didn’t look forward to retirement. “I like vacations, but I like them because they are vacations. It’s nice to get away from work, but that’s only if you’re working. I hope they realize I intend to continue to do this for a long time. If it stops being fun, that’s when it’s time to hang it up.”

Mike Kinosian can be emailed at Mike.Kinosian@gmail.com

Industry Views

Pending Business: One Billion and Counting

By Steve Lapa
Lapcom Communucations Corp
President

imLet’s talk streaming because I don’t get what is happening. Maybe you do.

Talk shows place decent cameras in the radio studio, maybe one in the control room, possibly a third at a “producer’s” desk, a flat screen or two with cool visuals in the background to fulfill the coolness quotient, push the video stream to YouTube or another platform and wait for the throngs of followers to find the talk radio show, view, subscribe and stay with it until the numbers are staggering.

Sometimes the video stream is promoted on air or your station’s website and the expectation is the online audience will skyrocket. After several months, the viewer numbers don’t skyrocket, or maybe the numbers develop modestly, but sales becomes the art of packaging. Because the scale necessary to move the sales needle is still not happening.

This is not a hypothetical. This is happening today at some of the best radio stations delivering high-level radio programming in markets of all sizes around the country. Why do we struggle with how to turn the best radio programming in the world into competitive online video content?

The short answer is great talk radio programming is just that: great radio programming. But herein lies the dilemma. Great talk radio talent, in any format, are natural masters of the foundational elements that can make their YouTube, Rumble, and other social media video platforms gain audience and successfully generate revenue.

Let’s identify the most important reason why:

1. Authentic. Show me one successful talk radio host in any talk radio format who does not exude “authentic.” Agree or disagree with the host on politics, sports, finances or fishing, great talk show hosts are authentic, and their audience can sense the passion coming through in every show. Now, let’s identify the nasty four-letter word, stopping many great talk talents and their content from performing competitively on current social media video platforms. That four-letter word?

2. Show. Most great talk radio talents understand what it takes to put on a great “show.” Mechanics, formatics, and unique skills are developed over time designed to maximize Nielsen performance. But often, many of these – forgive me here – old media “show” skills are not relevant to the huge audience now consuming 1 billion hours of YouTube video every day. Yet we persist and video stream the radio “show” with the expectation an online audience will skyrocket, sales will explode, and the future is as easy as hitting the send button. It just does not work that way.

The radio industry has developed many of the greatest “authentic” talents in the world. How will we plan for a future that has billions of hours of consumption?

Steve Lapa is the president of Lapcom Communications Corp. based in Palm Beach Gardens, FL. Lapcom is a media sales, marketing, and development consultancy. Contact Steve Lapa via email at: Steve@Lapcomventures.com.